Terms and Conditions

Last Updated: November 2026

Welcome to CarCoderz. These Terms and Conditions (“Terms”) govern your access to and use of CarCoderz.com and any products or services provided by CarCoderz (“we”, “our”, or “us”). By purchasing products or services from us, you agree to these Terms.

1. About CarCoderz

CarCoderz supplies OEM automotive software, subscriptions, diagnostic solutions, and remote automotive programming services to customers worldwide.

Our products and services are intended for automotive professionals, workshops, locksmiths, technicians, and vehicle owners who understand the risks associated with vehicle diagnostics, coding, programming, and software installation.

All brand names, logos, and trademarks mentioned on our website belong to their respective owners. They are used only to identify compatibility and do not imply endorsement or affiliation unless expressly stated.

2. Eligibility

By using our website or purchasing our products or services, you confirm that:

• You are at least 18 years old.
• You have the legal authority to enter into this agreement.
• You own the vehicle being serviced or have authorization from the vehicle owner.
• All information you provide is accurate and complete.

For key, immobilizer, and other security-related work, we may ask for proof of ownership or identification, and we may decline any job where we cannot verify authorization.

3. Compatibility Verification

Customers are responsible for providing accurate vehicle information, including VIN, model, year, and any other requested details.

While we make every reasonable effort to verify compatibility before sale, final compatibility may depend on vehicle condition, previous modifications, hardware versions, software versions, manufacturer restrictions, and other factors outside our control.

Compatibility confirmation is based on the information provided by the customer.

4. Software Products

Software products may include:

• OEM diagnostic software
• OEM programming software
• OEM subscriptions
• Dealer account access services
• Diagnostic databases
• Technical software packages
• Related digital products

Software may require specific hardware, operating systems, interfaces, internet connections, licenses, or vehicle equipment. Customers are responsible for ensuring their equipment meets the requirements necessary for use.

Software and subscriptions remain subject to the terms of the respective manufacturers and software vendors, and you agree to comply with them.

5. Remote Programming Services

Remote programming services are performed using remote access software, including but not limited to UltraViewer, AnyDesk, and TeamViewer.

By booking a remote service, you authorize CarCoderz to access your computer solely for the purpose of performing the requested work.

You acknowledge that:

• Vehicle programming carries inherent risks.
• Programming success depends on vehicle condition and hardware functionality.
• Battery voltage must remain stable throughout the procedure.
• A stable internet connection is required.
• Required interfaces, cables, and equipment must be available and functioning correctly.

Failure to meet these requirements may prevent successful completion of the service.

You may end a remote session at any time by closing the connection.

6. Customer Responsibilities

The customer is responsible for:

• Providing accurate vehicle information.
• Following instructions provided by CarCoderz.
• Maintaining stable internet connectivity.
• Providing suitable hardware and diagnostic interfaces.
• Ensuring the vehicle battery is properly supported during programming.
• Creating backups where possible before modifications are performed.

CarCoderz is not responsible for delays, failures, or damage resulting from inaccurate information, defective equipment, unstable internet connections, low battery voltage, third-party modifications, or pre-existing vehicle faults.

7. Pricing and Payment

Prices are displayed in the applicable currency unless otherwise stated and may be subject to applicable taxes or fees.

Payment must be received before software delivery, account activation, or commencement of remote services unless otherwise agreed.

We may change our prices at any time. Changes apply to future orders and do not affect orders already paid for. Quotes are valid only for the period stated when issued.

If you have a problem with an order, please contact us at support@carcoderz.com before initiating a payment dispute so we can try to resolve it.

8. Digital Products and Software Delivery

Most products sold through CarCoderz are digital products.

Delivery may occur through:

• Download links
• Cloud storage delivery
• Remote installation
• Account activation
• Subscription activation
• Email delivery

Delivery times are estimates only and are not guaranteed.

9. Refund Policy

Due to the nature of digital products and services, the following applies.

Digital software. Once software, licenses, subscriptions, activation files, download links, or other digital products have been delivered, activated, installed, or accessed, they are generally non-refundable. By placing an order, you expressly request immediate delivery and acknowledge that, where the law allows, you lose any right to cancel once delivery has begun.

Remote services. Fees for completed remote programming, coding, configuration, installation, or diagnostic services are non-refundable.

Exceptions. Refund requests may be considered if:

• The purchased product cannot be supplied.
• We determine that the service cannot be provided.
• We confirmed compatibility in error and the product or service cannot be used as a result.
• A duplicate payment was made.
• A refund is required by applicable law.

Approved refunds are issued to the original payment method where possible.

Nothing in this section affects any rights you have under applicable consumer protection law, including rights relating to faulty or misdescribed products and services.

10. No Guarantee of Specific Outcomes

While we use reasonable skill and care when providing products and services, we do not guarantee:

• Successful vehicle programming in every case.
• Availability of manufacturer servers.
• Availability of third-party services.
• Availability of OEM subscriptions.
• Availability of security-related functions.
• Compatibility with every vehicle configuration.
• Resolution of all vehicle faults.

Vehicle manufacturers may change systems, requirements, or restrictions without notice.

11. Limitation of Liability

To the maximum extent permitted by law, CarCoderz shall not be liable for:

• Loss of profits
• Loss of business
• Loss of data
• Vehicle downtime
• Towing costs
• Replacement vehicle costs
• Indirect or consequential damages
• Failures caused by third-party software, hardware, or manufacturer systems

Our total liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded or limited by law.

12. Intellectual Property

All content on CarCoderz.com, including text, graphics, branding, logos, images, and website content, is owned by or licensed to CarCoderz and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit website content without prior written permission.

13. Prohibited Uses

Customers may not:

• Use our products or services for unlawful purposes.
• Attempt unauthorized access to systems or accounts.
• Resell access credentials provided for personal use.
• Reverse engineer or redistribute software in violation of applicable licenses.
• Misrepresent ownership or authorization regarding a vehicle.

We reserve the right to refuse service where misuse is suspected.

14. Third-Party Products and Services

Many products and services offered by CarCoderz rely on third-party providers, manufacturers, software vendors, OEM systems, and online services.

We are not responsible for interruptions, changes, restrictions, outages, or policy changes implemented by third parties.

15. Privacy

Your use of our website and services is also governed by our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of [jurisdiction]. Any dispute arising from them will be handled by the courts of [jurisdiction], without affecting any mandatory consumer rights you have under the laws of your country of residence.

17. General

• Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control, including outages, manufacturer server downtime, and internet or power failures.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• Entire agreement: these Terms and our Privacy Policy form the entire agreement between you and CarCoderz regarding your purchase.

18. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

19. Contact Information

CarCoderz
General enquiries: info@carcoderz.com
Support and privacy requests: support@carcoderz.com

By using CarCoderz.com or purchasing our products and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.