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Privacy Policy

Privacy Policy

Last Updated: November 2026

CarCoderz (“we”, “our”, “us”) operates CarCoderz.com. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

Business name: CarCoderz
General enquiries: info@carcoderz.com
Support and privacy requests: support@carcoderz.com

1. Information We Collect

Information you provide to us:

  • Name, email address, phone number, and billing details
  • Vehicle information (VIN, make, model, year) and details of the service you request
  • Messages, support requests, and other communications with us

Payment information: Payments are processed by third-party payment providers. We do not store your full card number or security code on our servers.

Information collected automatically:

  • IP address, browser type, device type, operating system, pages visited, referring website, and time spent on pages
  • Cookie and similar-technology data (see Section 6)

Information accessed during remote sessions: When you grant us remote access to your computer for programming or coding work, we may see what is on your screen during the session. We only use this access to perform the service you requested, and we do not intentionally collect or copy files unrelated to it.

2. How We Use Your Information

  • Process orders and deliver OEM software, subscriptions, and licenses
  • Perform remote programming, coding, and diagnostic services
  • Communicate with you about orders, scheduling, and support
  • Process payments and detect and prevent fraud
  • Maintain, analyze, and improve our website and services
  • Measure the performance of our advertising
  • Comply with legal obligations and enforce our terms

3. Remote Programming Services

Remote sessions use third-party tools such as UltraViewer, AnyDesk, or TeamViewer. Access begins only when you start or approve the session, and you can end it at any time by closing the connection. We recommend closing unrelated files and applications before a session begins.

4. How We Share Information

We do not sell your personal information. We share it only with:

  • Payment processors and financial service providers to complete transactions
  • Service providers that support our website, hosting, email, analytics, and customer support
  • Software providers and partners where needed to deliver the product or service you requested
  • Advertising and analytics providers, including Google (see Section 6)
  • Authorities or other parties when required by law, or to protect our rights, customers, or the public from fraud or harm
  • A successor business if we are involved in a merger, acquisition, or sale of assets

5. Data Security

We use reasonable technical and organizational measures to protect your information, including secure connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies to keep our site working, remember your preferences, analyze traffic, and measure and improve our advertising.

We may use Google services such as Google Analytics and Google Ads, including remarketing. These services use cookies and similar technologies to collect information about your visits to this and other websites, and Google and other third-party vendors may use it to show you ads based on your previous visits to our site.

You can manage these choices at any time:

Where required by law, we ask for your consent before using non-essential cookies.

7. Data Retention

We keep personal information only as long as needed to provide our services, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymize it.

8. Your Rights

Depending on where you live (including the UK, the EU, and certain US states), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing, including direct marketing
  • Withdraw consent where processing is based on consent
  • Receive a copy of your information in a portable format
  • Lodge a complaint with your local data protection authority

To exercise these rights, email us at support@carcoderz.com. We may need to verify your identity before responding, and we will reply within the timeframe required by applicable law.

9. International Transfers

We operate worldwide, so your information may be processed in countries other than your own, including countries with different data protection laws. Where required, we use appropriate safeguards for these transfers.

10. Third-Party Links and Services

Our website may link to or use third-party services, including payment processors, analytics providers, and software vendors. These operate under their own privacy policies, and we are not responsible for their practices.

11. Children’s Privacy

Our website and services are not directed at anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Significant changes will be highlighted on our website.

13. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

CarCoderz
General enquiries: info@carcoderz.com
Support and privacy requests: support@carcoderz.com