Last Updated: November 2026
At CarCoderz, we provide OEM automotive software, subscriptions, and remote programming services. Because of the nature of our products and services, this policy explains when cancellations, returns, and refunds are and are not available.
1. Digital Products
Most products sold by CarCoderz are digital, including:
- OEM diagnostic software
- OEM programming software
- Software subscriptions
- Dealer account services
- Activation files
- License keys
- Digital downloads
- Remote software installations
Because digital products cannot be physically returned, all sales are generally final once delivery, activation, installation, or access has been provided.
2. Order Cancellation
You may request cancellation of an order before delivery, activation, installation, account creation, subscription activation, software access, shipment, or the start of any remote service. If approved, a full refund will be issued.
Once any software, subscription, account access, activation file, license key, digital product, or shipment has been delivered, activated, installed, accessed, or dispatched, or a remote service has started, the order can no longer be cancelled or refunded, except as set out in Section 6 or where required by law.
By placing an order, you expressly request immediate delivery or performance and acknowledge that, where the law allows, you lose any right to cancel once delivery or performance has begun.
3. Non-Refundable Items
Refunds will not be provided for:
- Software that has been delivered, downloaded, or installed
- Activated subscriptions or accounts
- License keys or activation files that have been issued
- Completed remote programming, coding, configuration, or installation services
- Products or services delivered as described
- Customer mistakes when ordering
- Vehicles with pre-existing faults that prevent programming
- Issues caused by unsupported hardware, interfaces, cables, or equipment
- Manufacturer server outages or restrictions beyond our control
- Failure to follow instructions provided by CarCoderz
4. Remote Programming Services
Vehicle programming and coding depend on factors outside our control, including vehicle condition, battery voltage, internet stability, hardware compatibility, and manufacturer systems. We make every reasonable effort to complete requested services but cannot guarantee success in every situation.
No refunds will be issued for unsuccessful programming attempts caused by:
- Faulty vehicle modules
- Existing vehicle faults
- Low battery voltage
- Network interruptions
- Unsupported vehicle configurations
- Customer-supplied hardware issues
- Manufacturer restrictions or OEM server outages
- Failure to follow technician instructions
If we are unable to complete a service for reasons on our side, we will offer to rebook the session or refund the fee for the incomplete work.
5. Compatibility Verification
Please provide your VIN before purchasing software or services. We verify compatibility based on the information you supply and the information available at the time. Refunds may be denied where incorrect or incomplete vehicle information was provided.
6. Eligible Refund Situations
A refund may be approved if:
- We are unable to supply the purchased product or service.
- A duplicate payment was made.
- An order was charged incorrectly.
- We determine before work begins that the requested service cannot be provided.
- We confirmed compatibility in error and the product or service cannot be used as a result.
- A cancellation request is approved before delivery, shipment, activation, installation, or the start of service.
- A refund is required by applicable law.
Refund requests are reviewed on the circumstances of each order.
Nothing in this policy affects any rights you have under applicable consumer protection law, including rights relating to faulty or misdescribed products and services.
7. Physical Products
Where physical products are sold, please inspect items on delivery. Returns are accepted only for products that:
- Arrive damaged in transit
- Arrive defective
- Are materially different from what was ordered
Issues must be reported within 7 days of delivery and may require photographs or other evidence. Products must not be used, modified, or damaged before a return request is submitted.
8. How to Request a Refund
Email support@carcoderz.com with:
- Your name
- Order number
- Vehicle information (if applicable)
- A description of the issue
Please submit requests as soon as possible after the issue is discovered, and no later than 7 days after delivery or service.
9. Processing Time
Approved refunds are issued to the original payment method where possible, usually within 5 to 10 business days. Actual timing depends on your payment provider, bank, or financial institution.
10. Chargebacks and Payment Disputes
Please contact us at support@carcoderz.com before starting a chargeback or payment dispute so we can try to resolve the issue directly.
Disputing a payment for a product or service that has already been delivered, installed, activated, shipped, accessed, or completed may result in suspension of current and future services while the dispute is investigated. We may provide order records, communications, delivery confirmations, activation records, remote session logs, and other supporting documentation to payment processors during dispute investigations.
11. Contact Us
CarCoderz
General enquiries: info@carcoderz.com
Support, refund, and cancellation requests: support@carcoderz.com
By purchasing products or services from CarCoderz, you acknowledge that you have read and agree to this Return & Refund Policy.